Who can do what
Each role's rights, the actions that need a manager's PIN, and the apps each person can reach.
Before you start
- For 🧭 Manager
Six roles: Owner, Manager, Cashier, Waiter, Kitchen and Storekeeper. Rights are enforced by the server, not just by the screen.
Y = allowed · PIN = only with a manager's authorisation (PIN or wristband) · — = refused.
| Action | Owner | Manager | Cashier, waiter, kitchen | Storekeeper |
|---|---|---|---|---|
| Cancel an order (written reason required) | Y | Y | PIN | — |
| Refund | Y | Y | PIN | — |
| Remove or reduce a line, even once sent to the kitchen | Y | Y | PIN | — |
| Discount | Y | Y | Y within limits; PIN above | — |
| Close the till (Z) | Y | Y | Y, or PIN if the setting requires it (always for waiter and kitchen) | — |
| Print the X report | Y | Y | PIN, or a right granted to the person | — |
| Add an expense | Y | Y | Y (their own) | — |
| Change a price, create or delete a product | Y | Y | — | — |
| Stock, ingredients, counts, suppliers, production | Y | Y | — | Y |
| Reports, activity log, exports | Y | Y | — | — |
| Manage the team | Y | Y (except creating or editing an owner) | — | — |
| Settings | Y | "Limited settings" only | — | — |
| Business type, backups, locations, integrations | Y | — | — | — |
| Reprint a ticket | Y | Y | Y | Y |
Each person's apps#
| Role | Sign-in | Lands on |
|---|---|---|
| Owner | email and password | Dashboard |
| Manager | email and password, or PIN | Dashboard |
| Cashier | PIN (or email) | Till |
| Waiter | PIN | Waiter app |
| Kitchen | PIN | Kitchen display |
| Storekeeper | email and password only | Stock (only the stock pages open) |
The Analytics app is for the owner and managers only. Cashier, waiter and kitchen are tied to a location and cannot switch.
A manager's authorisation#
A manager (or the owner) authorises an action with their 4-digit PIN or their RFID wristband, depending on the till setting (Till settings). In the team screen you can also give one person the right to cancel, close or print the X. After too many wrong attempts, access is blocked for a few minutes ("Too many attempts").
Discount rules#
Off by default. When on, they set a maximum percentage, a maximum amount, a minimum order and reasons (required; "Other" alone is refused). Above a limit, the cashier needs a manager's authorisation, which is recorded (discounts).
Limited settings#
If support has enabled it, a manager opens Settings but sees only the permitted sections (appearance, till display, payment methods, tickets, tips…). The rest shows "Setting reserved for support". Once filled in, the legal details can only be changed through support.
See also the back office and its menu and team and time clock.
Updated 2026-10-06