FAQ and troubleshooting

I can't see a menu entry or a button#

A module shows if it is allowed by the business type, included in the subscription and switched on in settings. See business types and the Modules tab. The role matters too: who can do what.

The cashier can't cancel, refund or give a discount#

That is by design: these actions need a manager's PIN (or wristband). If nobody has a PIN, the owner sets one from the team. See cancelling, refunding and discounts.

"Too many attempts"#

The PIN was entered wrongly several times. Wait a few minutes and try again.

Today's figures don't match midnight#

The business day runs from opening to the Z closing, not midnight to midnight. See Z closing.

The expected cash doesn't add up#

Expected cash is the float, plus cash sales, tips and settlements, minus cash refunds and expenses. See Z report contents and drawer and expenses.

The Internet connection is down#

Counter sales continue offline and are sent when the network returns. The rest (tables, kitchen, kiosk, QR menu) needs the connection. See offline.

An order doesn't reach the kitchen#

• Kiosk or QR menu order: it is held until the till taps Validate → kitchen (kiosk, QR menu).
• Sending by course: later dishes wait their turn (sending by course).
• Check the kitchen setup.

The ticket doesn't print#

See the Tickets and printing tab and the printer integration.

Notifications don't arrive#

Notifications need the browser's permission and the installed app (installing the app).

I can't find a deleted product in an order#

Orders keep a trace of removed products: see orders and the activity log.

I want to change my legal details#

Once filled in, they can only be changed through support. See the General tab.

A word you don't know? The glossary explains it.