Reading the Z report, line by line
What the closing report contains, in the order it prints, and how each figure is computed.
Before you start
- For 🧭 Manager 💳 Cashier
The Z report (and the X report, which has the same shape) reads from top to bottom. The simple format stops at the financial summary; the detailed format adds the lists (see the end of the page).
Header#
Name of the business and point of sale, "Z REPORT", who opened and who closed, the opening and closing times, and the closing note if there is one.
The financial summary#
| Section | What it contains |
|---|---|
| Revenue | All orders paid in the period, including ones refunded later. Below, how they were paid: Card, Cash, your custom method (even at zero, once on) and, only if used, Loyalty, On account, Mobile, Cheque, Online. With "Several terminals", the Card line details "of which <terminal>". |
| Cancellations | "Orders (n)" and "Products removed (n)" (or "Cancelled (n)"), with "of which already prepared, lost" when the kitchen had prepared. The amount is the value of the cancelled orders, not the loss. |
| Refunds | Counted the day they are made, as a negative. |
| Expenses | The day's cash outflows, as a negative. |
| TOTAL | Revenue − refunds − expenses. |
| Tips (outside revenue) | The total, then "of which Cash / Card (outside drawer)…"; with a deduction: "Deduction … %" and Tips for the team. See tips. |
| Points used | Loyalty points spent. |
| Customer settlements | Customer-account debts paid at the till, outside revenue (the sale was already counted), by method. See pay later. |
Drawer check#
| Line | |
|---|---|
| Opening float | |
| + Cash | sales taken in cash |
| + Cash tips | if any |
| − Cash refunds | if any |
| + Customer settlements in cash | if any |
| − Expenses | if any |
| = Expected cash | what the drawer should hold |
On the printed Z, "Counted cash" and "Difference" follow.
The detailed format adds#
"Sales by type" (if more than one type), "Sales by table", "Sales by cashier", "Sales by product" (top 20), "Paid orders", "Cancelled orders", "Products removed" (with the reason), "Expenses" (reason, time, amount, who), "Refunds" (who gave back). At the bottom: "Printed on…" and "Cashier signature".
Good to know#
- Discounts have no section on the printed Z: they appear in the Z e-mail and in the analytics app.
- A Z covers all sales since the previous Z, not a calendar day.
- A customer settlement is never a sale: it does not change revenue, only the expected cash when paid in cash.
- The tip deduction rate is the one in force at the time of the Z: an old Z keeps its rate.
Updated 2026-10-06