QodPOS QodPOS Docs

Online orders

Receive, accept or refuse orders arriving from an online shop, Glovo or the API.

Before you start

  • For 🧭 Manager
  • Module Customer ordering
Video tutorial — Handling an online order ▶ 2:00

The Online orders page lists pending orders coming from a WooCommerce shop, Glovo or the API (Customer ordering module + Customers). It refreshes every 15 seconds and plays a sound when an order arrives.

Each card shows the customer, its lines ("POS ✓" if the product is linked to the catalogue, "not linked" otherwise) and a badge: Known customer (with their visits and spend) or Unknown customer — to confirm.

  • Send for delivery (known customer) or Confirm & add the customer → Delivery (unknown customer): the order becomes a till order, the customer is created if new, and the kitchen tickets print.
  • Cancel: choose a reason (Customer unreachable, Wrong or incomplete address, Duplicate order, Insufficient stock, Test / spam order, Other reason), then Confirm the cancellation.

While no shop is connected, the page shows examples ("Demo" button to create three). Connections are set in Settings › Integrations (owner).

Updated 2026-10-06